Privacy Policy

This Privacy Policy describes how Redoran Auto Color Lab ("we", "our", or "us") collects, uses, discloses, and protects personal information in connection with our services and our online platform (collectively, "this service"). By using this service, you agree to the collection and use of information in accordance with this policy.

If you have questions about our privacy practices, contact us at info@redoran.cyou or at our postal address below.

Business Contact

Redoran Auto Color Lab
22 Al Fursaan Street, Old Al Ghanim, Doha, Doha, Qatar, 00000
Email: info@redoran.cyou

Information We Collect

We collect information you provide directly and information automatically collected when you use this service.

• Account and contact information: name, email address, phone number, billing and shipping address when you request estimates, book services, or create an account.
• Vehicle and service details: vehicle make, model, year, color preferences, photos of vehicles, appointment dates, service history, and notes required to deliver automotive color and paint services.
• Payment information: when you make payments, we collect billing details necessary to process the transaction. Payment processing is performed by third-party payment processors and we do not store full payment card information on our servers.
• Communications: messages you send to us, support requests, and responses.
• Usage and device data: IP address, browser type, operating system, referral URLs, pages visited, and analytics data.

How We Use Information

We use personal information to operate, maintain, and provide the services, including to:

• Provide, personalize, and improve our services and customer experience.
• Process bookings, estimates, orders, and payments.
• Communicate with you about appointments, service updates, promotions (where permitted), and customer support.
• Detect, investigate, and prevent activities that may violate our policies or be illegal.
• Comply with legal obligations and respond to lawful requests from public authorities.

Legal Basis for Processing (where applicable)

Where EU data protection laws apply, our legal basis for processing personal data will depend on the product or service and the specific activity. Common bases include:

• Performance of a contract: processing necessary to provide services you request (e.g., appointments, payments).
• Consent: where you provide consent for activities such as marketing communications or cookies that are not strictly necessary.
• Legitimate interests: for fraud prevention, security, and improving our services, balanced with your rights and interests.

Cookies and Tracking

We and our partners use cookies and similar technologies to operate and improve this service, analyze usage, and support advertising and marketing activities. You can control cookie preferences through your browser settings or any opt-out mechanisms we provide. Blocking cookies may affect the functionality of this service.

Third-Party Services

We may share information with third-party service providers that perform services on our behalf, such as payment processors, analytics providers, email and messaging services, cloud hosting, and scheduling platforms. These providers are authorized to use your personal information only as necessary to provide these services to us and are contractually required to keep information confidential and secure.

Data Retention

We retain personal information for as long as necessary to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

Your Rights

Depending on applicable law, you may have rights regarding your personal data, including the right to access, correct, update, or request deletion of your personal information, to object to or restrict processing, and to request data portability. To exercise your rights, contact us at info@redoran.cyou. We may ask you to verify your identity before responding to such requests.

Data Transfers and International Processing

Your information may be processed in and transferred to countries other than the one in which you reside. When we transfer personal data across borders, we implement appropriate safeguards to protect your information in accordance with applicable law.

Security

We use administrative, technical, and physical measures designed to protect the personal information we hold. While we strive to protect your data, no security measure is perfect and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the date at the top of the policy and, where appropriate, provide notice through the service. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Redoran Auto Color Lab
22 Al Fursaan Street, Old Al Ghanim, Doha, Doha, Qatar, 00000
Email: info@redoran.cyou